Processing times for pensions

Your application will always be processed as quickly as possible. You should apply for pension two months before retiring. Pension applications are processed according to the start date of the pension.

Average pension application processing times

We have determined targets for pension application processing times and monitor their achievement. 

  

 

  
Average
processing times (days)
1.1.-30.4.2019

Target times
for pension processing (days)

Old-age pension

25

25

Partial early old-age pension

12

15

Survivors’ pension

14

15

Disability pension

44

43

Vocational rehabilitation decisions

17

15

 

Other service times 

Average wait time for service by phone 1 minute 40 seconds.
Online enquiries submitted via Your Pension Details service 4 days.
Enquiries into employment relationships 30 days.