Processing times for pensions

Your application will always be processed as quickly as possible. You should apply for pension two months before retiring. Pension applications are processed according to the start date of the pension.

Average pension application processing times

We have determined targets for pension application processing times and monitor their achievement. 

  

 

  
Average processing times (days)
1.1.-30.9.2019

Target times
for pension processing (days)

Old-age pension

20

25

Partial early old-age pension

7

15

Survivors’ pension

13

15

Disability pension and Years-of-service pension

48

43

Vocational rehabilitation decisions

17

15

 

Other service times 

Average wait time for service by phone 4 minutes 59 seconds.
Online enquiries submitted via Your Pension Details service 11,6 days.
Enquiries into employment relationships 27 days.