Processing times for pensions

Your application will always be processed as quickly as possible. 

More information on page How to apply for pension.

Average pension application processing times

We have determined targets for pension application processing times and monitor their achievement. 

  

 

  
Average processing times (days)
1.1.-31.12.2021

Target times
for pension processing (days)

Old-age pension

8

12

Partial early old-age pension

1

7

Survivors’ pension

8

14

Disability pension and Years-of-service pension

32

40

Vocational rehabilitation decisions

14

18

 

Other service times 

Average wait time for service by phone 3.40 minutes.

Online enquiries submitted via Your Pension Details service 4.7 days.

Enquiries into employment relationships 30 days.