Processing times for pensions
Your application will always be processed as quickly as possible.
More information on page How to apply for pension.
Average pension application processing times
The total processing time is counted from the day a customer submits a pension application to a pension provider to the day we issue a decision. The numbers also include the applications concerning work while on pension.
We have determined targets for pension application processing times. Achieving the target time requires that we receive all the information necessary for processing right at the start of the processing period.
|
|
Average processing times (days) 1 January to 31 March 2025 |
Target times |
|
Old-age pension |
4 |
7 |
|
Partial early old-age pension |
1 | 7 |
|
Survivors’ pension |
7 |
7 |
|
Disability pension and Years-of-service pension |
37 |
30 |
|
Vocational rehabilitation decisions |
21 |
16 |
Other service times
Average wait time for service by phone 4.29 minutes.
Online enquiries submitted via Your Pension Details service 3.7 days.
Enquiries into employment relationships 20.9 days.