Processing times for pensions
Your application will always be processed as quickly as possible. You should apply for pension two months before retiring. Pension applications are processed according to the start date of the pension.
Average pension application processing times
We have determined targets for pension application processing times and monitor their achievement.
|
|
Average processing times (days) 1.1.-30.4.2019 |
Target times |
|
Old-age pension |
25 |
25 |
|
Partial early old-age pension |
12 |
15 |
|
Survivors’ pension |
14 |
15 |
|
Disability pension |
44 |
43 |
|
Vocational rehabilitation decisions |
17 |
15 |
Other service times
Average wait time for service by phone 1 minute 40 seconds.
Online enquiries submitted via Your Pension Details service 4 days.
Enquiries into employment relationships 30 days.
