Processing times for pensions

Your application will always be processed as quickly as possible. You should apply for pension two months before retiring. Pension applications are processed according to the start date of the pension.

Average pension application processing times

We have determined targets for pension application processing times and monitor their achievement. 

  

 

  
Average processing times (days)
1.1.-30.6.2020

Target times
for pension processing (days)

Old-age pension

12

25

Partial early old-age pension

2

15

Survivors’ pension

9

16

Disability pension and Years-of-service pension

41

48

Vocational rehabilitation decisions

20

18

 

Other service times 

Average wait time for service by phone 1,31 minutes.

Online enquiries submitted via Your Pension Details service 5,4 days.

Enquiries into employment relationships 11 days.