Pension decisions and what to do next

You will generally receive Keva’s decisions, such as pension and rehabilitation decisions, electronically. You can read the decisions both in the My Pension service and in the Pension and Rehabilitation app. If you do not use any public authorities’ online services, you will receive decisions from the authorities by post.

Keva issues decisions only in Finnish or Swedish. The My Pension service and the Pension and Rehabilitation app are available only in Finnish and Swedish.

Quick guide: how to receive notifications of the decisions and read them

Your situation	How you are notified	Where to read the decisions
You use the My Pension service	Notification by email or text message from Keva	In the My Pension service and in the Pension and Rehabilitation app
You use the Pension and Rehabilitation app	Push notification in the Pension and Rehabilitation app	In the Pension and Rehabilitation app and in the My Pension service
You have activated electronic Suomi.fi Messages, but you have not used the My Pension service	Notification via Suomi.fi Messages	In the My Pension service and in the Pension and Rehabilitation app
You do not use Keva’s electronic services and you have not activated Suomi.fi Messages, or you have chosen paper letters in Suomi.fi	The decision will be sent by post	On paper (regardless, the decision will always be available in Keva’s electronic services)

How will you be notified of the decision?

We will notify you of new decisions you have received in the following ways:

By email or text message from Keva, if you have submitted an application or otherwise used Keva’s My Pension service.
By push notification, if you use Keva’s Pension and Rehabilitation app and have allowed it to send push notifications.
Via Suomi.fi Messages, if you have activated electronic Suomi.fi Messages but have not used the My Pension service.
By post only if you have not used the My Pension service electronically and you have not activated electronic Suomi.fi Messages, or you have chosen paper letters in Suomi.fi.

For information security reasons, Keva will not send you the decision as a link or attachment by email or text message. If you receive such an email or text message, it is a scam. Do not open the link or attachment. See the instructions on the page: Managing affairs safely in Keva’s online services and how to deal with scams

Further information about Suomi.fi Messages (suomi.fi)

Where can you read the decision?

You can read the decision in electronic form both in the My Pension service and in the Pension and Rehabilitation app. Decisions are permanently available in the My Pension service. You will receive the decision by post if you do not use any public authorities’ online services.

Reading the decision in the My Pension service

You can view your pension decision in the My Pension service on the "Päätökset" page.

There is a list on the ‘Päätökset’ page where you can see all the decisions you have received from Keva. If you have received several decisions, the most recent decision is first on the list.
Click ‘Näytä lisätiedot’. You will then see the decision and the attachments thereto. Read the decision and all attachments. They contain important information.
If you want to print or save the decision and attachments for yourself, click to open them first.

Reading the decision in the Pension and Rehabilitation app

How to view decision documents

Open ‘Asiakirjat’ at the bottom of the screen.
Tap ‘Päätös’ next to the desired date.
Open the document by tapping its name, for example ‘Päätös’ or ‘Eläkelaskelma.’

When will you receive the decision on paper?

You will receive the decision on paper if you do not use the My Pension service or the Pension and Rehabilitation app and you have not activated Suomi.fi Messages, or you have chosen paper letters in Suomi.fi.

Paper mail is also sent to minors, persons under guardianship, and persons who have a valid continuing power of attorney or who have authorised another person to act on their behalf.

Check your pension decision

Check your pension decision and read the instructions attached to it. The attachments to the decision contain important information about matters such as taxation, payment, and other practical matters.

If you notice an error or anything that needs corrections, notify Keva as soon as possible in the My Pension service so that the matter can be resolved as quickly as possible.

If you are dissatisfied with the pension decision you have received, you can file an appeal.

See the instructions for appeals: Appealing a decision issued by Keva

Order a tax card for pension income from the Tax Administration

You need a separate tax card for your pension, as pension income is taxed differently from wages. Order a tax card for pension income in MyTax. Read more on the page: Taxation of pension

See practical instructions and things to remember when your pension starts on the page: New pensioner’s checklist